Refund policy

DAF Refund Policy

We want you to love your DAF pieces. If something isn’t right, we’re here to help.

Returns

We accept returns for store credit within 14 days of receiving your order.

To be eligible, items must be:

    •    Unworn and unwashed

    •    Unmarked (no deodorant or makeup stains)

    •    In original condition with all tags attached

    •    Returned in the original packaging so the item stays protected during transit

    •    Returned within the required time frame

We do not accept returns on:

    •    Worn or washed items

    •    Items without tags or original packaging

    •    Sale or discounted items

    •    Items showing signs of wear, misuse, or damage

Exchanges

We currently provide store credit only.

Your store credit can be used to reorder a different size or any item you like.

Faulty Items

If you believe you’ve received a faulty product, please contact us within 7 days of delivery with your order number and photos of the fault.

If the product is confirmed faulty, we will replace or refund it in line with Australian Consumer Law.

Return Postage

Return postage is the customer’s responsibility unless the item is deemed faulty.

How to Start a Return

Please email dafclothingpromotions@gmail.com with:

    •    Full name

    •    Order number

    •    Item you wish to return

    •    Reason for return

    •    Photos (if faulty)

Once approved, we’ll provide the return address and instructions.

Store credit is issued once the item has been received and inspected.